Pierson, Shawn | 1 Dec 18:18 2008

Re: BMC Remedy ARS + ITSM Interview Questions

I once had an interview where the technical portion consisted of "How do you create a user in Remedy?" then
once I answered that sufficiently, the questions were more along the lines of asking me for technical
advice because the interviewer was thrown into Remedy and didn't know what he was doing.

I got that job, by the way.

Shawn Pierson

-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:arslist <at> ARSLIST.ORG] On Behalf Of ccrashh
Sent: Friday, November 28, 2008 12:16 PM
To: arslist <at> ARSLIST.ORG
Subject: Re: BMC Remedy ARS + ITSM Interview Questions

I had an interview with RIM in the spring, and the first question they
asked me was:  What is an Active Link?

It would like asking someone who has been teaching for more than 10
years to recite the alphabet.  The interview essentially went downhill
from there.

On Nov 28, 7:44 am, "Frank, Gordon M. (CMS/CTR)"
<Gordon.Fr... <at> CMS.HHS.GOV> wrote:
> Some of the responses I am seeing on ARSList are a little complex.
>
> Here's some more common questions (remember your Resume will tell your
> capabilities):
>
> 1. What is the difference between and Active Link and a Filter?
> 2. What is a .def file used for?
> 3. What is a .arx file?
> 4. Who is Doug Mueller?
> 5. What is a use for an Active Link Guide?
> 6. What type of field it the "Worklog" field?
> 7. Name two DBMSs in which Remedy ARS can run on top of?
> 8. What does ARS stand for?
> 9. What are the core fields?
> 10. What does $MENU$ do?
>
> And so on. You'd be amazed at the number of interviews I've conducted
> and the interviewee couldn't answer these basic questions.
>
> A database question I like to ask is: What's the difference between
> SYSMAN and SYSTEM in an Oracle world?
>
> A very simple UNIX question is: What does LS do?
>
> Gordon M. Frank
>
> Remedy Skilled Professional
>
> ITIL V3 Certified
>
> Lockheed Martin
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList)
>
> [mailto:arsl... <at> ARSLIST.ORG] On Behalf Of Salma
> Sent: Thursday, November 27, 2008 2:02 AM
> To: arsl... <at> ARSLIST.ORG
> Subject: BMC Remedy ARS + ITSM Interview Questions
>
> Dear Team,
>
> As i have completed my 1 year with ARS and ITSM application , planning
> to
> take up some interviews. Please can any one help me with some interview
> questions which are commonly asked . So that i can prepared for my
> interview
> .
>
> Please post me all the question which you guys faced during ur
> interviews .
>
> And also apart from ARS or ITSM , any possibilty of asking questions
> from
> other topics like Database, OS , Network , If yes please let me the same
> .
>
> Thanks in advance ,
>
> Salma
> --
> View this message in context:http://www.nabble.com/BMC-Remedy-ARS-%2B-ITSM-Interview-Questions-tp2071
> 4444p20714444.html
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> Nabble.com.
>
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