Re: Emails

Graeme,

That was a big help - many thanks.  Out of interest I only noticed this code 
in the Defaults.pm file and nowhere else.  Where does OTRS draw the default 
configuration from if the code doesnt appear in the Config.pm file?

Regards

Richard

>From: Graeme Brough <Graeme.Brough <at> Sun.COM>
>Reply-To: "User questions and discussions about OTRS.org" <otrs <at> otrs.org>
>To: "User questions and discussions about OTRS.org" <otrs <at> otrs.org>
>CC: dev <at> otrs.org
>Subject: Re: [otrs] Emails
>Date: Wed, 08 Jun 2005 09:21:05 +0100
>
>Hi Richard,
>
>To reformat your outgoing OTRS Email, simply add the following to Config.pm 
>:
>
>$Self->{ResponseFormat} = '$Data{"Salutation"}
>
>$Data{"StdResponse"}
>
>$Data{"OrigFrom"} $Text{"wrote"}:
>$Data{"Body"}
>
>$Data{"Signature"}
>';
>
>If you don't want the original message displayed remove :
>
>$Data{"OrigFrom"} $Text{"wrote"}:
>$Data{"Body"}
>
>HTH
>
>Graeme
>
>Richard Hamson wrote:
> > Guys,
> >
> > What I am after is some advice on amending the way email text is setup.
> > Below is an example from an email from Christian.  You can see that the
> > salutation 'Hi Owen' is added and then the new text is added below the
> > original mail.
> >
> > Is it possible to change this so new text is automatically added above 
>the
> > original mail - or possibly get rid of the original mail text 
>altogether?
> >
> > Cheers
> >
> > Hi Owen,
> >
> > On Di, Jun 07, 2005 at 09:07:35 -0600, Owen Stenseth wrote:
> >
> >>>Would you please open a report with the error message on this problem 
>in
> >>>our bugzilla system on
> >>
> >>Done.
> >>
> >>
> >>>http://bugs.otrs.org
> >>>
> >>>Please include your patch in this report also.
> >>
> >>And Done.
> >
> >
> > Thanks a lot!
> >
> > _________________________________________________________________
> > Want to block unwanted pop-ups? Download the free MSN Toolbar now!
> > http://toolbar.msn.co.uk/
> >
> > _______________________________________________
> > OTRS mailing list: otrs - Webpage: http://otrs.org/
> > Archive: http://lists.otrs.org/pipermail/otrs
> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> > Support oder Consulting für Ihr OTRS System?
> > => http://www.otrs.de/
>
>--
>~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
>
>NOTICE: This email message is for the sole use of the intended
>recipient(s) and may contain confidential and privileged information.
>Any unauthorized review, use, disclosure or distribution is prohibited.
>If you are not the intended recipient, please contact the sender by
>reply email and destroy all copies of the original message.
>
>~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
>
>_______________________________________________
>OTRS mailing list: otrs - Webpage: http://otrs.org/
>Archive: http://lists.otrs.org/pipermail/otrs
>To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>Support oder Consulting für Ihr OTRS System?
>=> http://www.otrs.de/
a

_________________________________________________________________
Winks & nudges are here - download MSN Messenger 7.0 today! 
http://messenger.msn.co.uk

_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting für Ihr OTRS System?
=> http://www.otrs.de/