Re: External ACD Agent

Hi Damian,

tir, 15.04.2008 kl. 10.27 -0400, skrev Damian Krzeminski:
> Mikael A. Bjerkeland wrote:
> 
> [...]
> >> Martin:
> >> I want to know for sure that it's really going to work. It's not a 
> >> trivial change on sipXconfig part. Someone needs to configure it 
> >> manually (by editing ACD configuration) and run through usual set of 
> >> tests. Once I am told  it works we can start thinking on how to add 
> >> it to sipXconfig.
> >>
> >> How do you propose that external agents are going to be signed in and out?
> >> Please note that "Always Available" is slated for removal:
> >> http://track.sipfoundry.org/browse/XCF-2395
> > My proposal would be that they are always available, but now that I see
> > "Always Available" is slated for removal I do not know.
> > 
> >> D.
> >>
> >> Mikael:
> >> Why don't you want your "external" phone to register a line with sipx?
> >> D.
> > I am currently migrating from an Asterisk setup to sipX and want to keep
> > one of the agents on the Asterisk system. The first reason is that our
> > agents are forwarding their SIP phones to cell phones when they are in
> > meetings in order to take the calls. sipX doesn't allow an agent to do a
> > call forward. Asterisk does.
> > 
> > The second reason is that we want to have ambulating agents on cell
> > phones.
> > 
> 
> Mikael:
> If you were willing to experiment with the /etc/sipxpbx/sipxacd.xml 
> configuration file you can provide some data points. Configure couple of 
> traditional agents and then replace URIs with external once. sipXconfig 
> only communicates with ACD server on demand so if you do not push 
> configuration it's not going to overwrite the edited version. You need 
> to restart sipXacd after you edit the file (use sipXconfig services 
> screen or sipxproc to do that). If you have any questions on what 
> exactly needs to be changed, ask away.

I will try this. Thanks for your help.

> 
> I am not sipXacd expert, but there might be some challenges with 
> transferring to cell phones. There has to be some reason why sipXacd 
> disallows transfers.

Yes, one of the challenges arises if voicemail is enabled on the cell
phones. For this cause voicemail is disabled on the cell phones. Another
reason is that whenever a cell phone is out of reach the call will fail.
We try to prevent this as much as possible.

> D.
> 
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