Re: [SFtrack] Commented: (XCF-2395) "Always Available" agents do notappear in "ACD Presence' list as being signed in

> -----Original Message-----
> 
> Michael Haag commented on XCF-2395:
> -----------------------------------
> 
> The common reason to use Always Available in releases prior 
> to 3.10 is that it's the only way to get a queue to overflow 
> to voicemail.  You need to define a dummy ACD agent who is 
> always available, but is not registered on a phone, and then 
> configure call forwarding for that agent to go to voicemail.  
> Awkward, but it's the only way to get that kind of call flow 
> prior to 3.10.

  Michael,  Thanks for the information.  Now, I remembered
  this little trick.

> In 3.10 this dodge is no longer necessary.  So, if we don't 
> want to support the Always Available functionality in a way 
> that's comprehensible to customers then we should remove it 
> from the sipxconfig GUI.  If QA needs that functionality for 
> testing then they can edit sipxacd.xml.

  My opinion is to keep this functionality for a while
  so that the users who used it before 3.10 do not need
  to change their configuration.

>  (and as long as 
> we're on the subject, we should also remove 'Monitor 
> Presence' from the GUI.  That option is known not to work 
> reliably, but customers continue to try to use it.)   If 
> functions are known not to work, or not to work in a 
> consistent way, then 'hiding' them as an Advanced option is 
> not appropriate.  Customers will continue to try them, and 
> either have problems or be confused by them.

  Regarding removing 'Monitor Presence' from GUI, I think
  we should hide it until Polycom provides reliable presence
  information, e.g. XECS-419.  If no one objects, I will
  open a new issue for 'Hiding Monitoring Presence from
  GUI'.