Re: [Serna] Serna 4.0b comment 1

Hello,

> I was specifically referring to the crashlog, which probably was saved 
> somewhere as a result of the crash (and was sent to Microsoft). I can 
> give you information on what I was doing, but I am afraid it may not 
> help you a lot - random crashes tend to be random, if you know what I 
> mean.
>
> I don't know which templates I use. I just create default DITA 1.1 
> documents (these were two Concepts documents). I created these 
> documents in Serna, but then I closed them, opened some other 
> documents by dragging and dropping from Directory Opus (an explorer 
> replacement), and then I probably closed other opened documents or 
> just dropped these two. In both documents I had the Insert Elements 
> windows docked on the left (per your instructions given earlier). I 
> wasn't using any special commands. Just writing a new text and from 
> time to time insert new elements and eventually browse for files 
> referenced with xref. When I was editing that document I was using 
> elements like concept, conbody, dl, dlhead, dthd (some with ddhd and 
> some single dthd), dlentry, dt, dd, xref, p. What is interesting is 
> that the document has probably been saved just before the crash (I 
> don't have autosave switched on but haven't lost any recognizable part 
> of this document). It may be useful that at the moment of saving Serna 
> window wasn't active. I was closing other windows and other programs 
> and wanted to save the document in Serna and close it too. So it is 
> likely that I clicked Save button immediately after closing another 
> window and activated Serna window shortly before the crash (It was a 
> few days ago so I am not entirely sure how is it exactly).

Sorry for the delay in answering your letter.

I tried to reproduce the problem with crash but I was failed.

I did the following:
-create two DITA 1.1 Concept documents
-drap and drop some documents from external file browser to Serna
-edit some document (type text, insert elements including <xref>)
-save documents.

Can you please provide me with some more details about this crash?

Thank you.
Regards,
Nadia Sidorova.

>
> Nadezhda Sidorova wrote:
>> Hello,
>>
>>> That's no problem. I've observed one crash in version 4.0b. I had 
>>> two documents opened and I was editing one of them all the time. 
>>> After a few hours I wanted to save the document and exit the 
>>> application, but at the moment of saving the crash happened. I sent 
>>> a crash report but it probably went to Microsoft. Is there any way I 
>>> could obtain such crash and send it to you, and is it a useful 
>>> source of information for you?
>>
>> This information is useful for us but we need some more details about 
>> the issue.
>> Please, describe the problem step by step:
>> - which templates do you use?
>> - do you create or open document?
>> - which commands do you use while editing the document?
>>
>> Please give us as much information as possible.
>>
>> Thank you.
>> Regards,
>> Nadia Sidorova.
>>
>>> Nadezhda Sidorova wrote:
>>>> Hello,
>>>>
>>>>> Thank you for your help. That almost works fine, besides that the 
>>>>> "Insert Element" and "Attributes of <>" windows each are being 
>>>>> saved with the default size. When I resize the docking panel and 
>>>>> save again, and then reopen the document, the docking panel 
>>>>> restores with a default width, which additionally depends on what 
>>>>> windows are docked (i.e. the panel is wider with Insert Element 
>>>>> and Attributes of <> windows one on top of another, than with only 
>>>>> Insert Element). I am testing with 4.0b version. It is not a big 
>>>>> issue, however would be nice to be able to save the size of 
>>>>> docking panel too.
>>>>
>>>> Thank you for your bug-report. I've managed to reproduce the issue. 
>>>> It is submitted to the engineers.
>>>>
>>>> Thank you.
>>>> Regards,
>>>> Nadia Sidorova.
>>>>
>>>>
>>>>> Nadezhda Sidorova wrote:
>>>>>> Hello,
>>>>>>
>>>>>>> One more suggestion regarding the "Insert element" dialog. It 
>>>>>>> can be docked as the left panel in the application. But it is 
>>>>>>> actually docked only for the document, which was opened when the 
>>>>>>> dialog was docked. When more than one document are open and user 
>>>>>>> switches to another document, then the docked dialog disappears. 
>>>>>>> It is not only not very usable, but also looks weird because the 
>>>>>>> tabs panel with the list of documents is actually to the right 
>>>>>>> from that docked dialog, suggesting that the dialog is docked 
>>>>>>> for all documents, not just for one. If it should be docked only 
>>>>>>> for the current document, then these tabs should be below both 
>>>>>>> windows: Insert Element, and the current document view.
>>>>>>>
>>>>>>> I think it might be useful to be able to switch the Insert 
>>>>>>> Element dialog as permanently docked somewhere in the 
>>>>>>> application (i.e. Option in View menu to show the window 
>>>>>>> regardless of documents open, and then remember where it has 
>>>>>>> been docked and leave it there for all documents - similarly to 
>>>>>>> how Toolbox and many other windows in MS VisualStudio).
>>>>>>
>>>>>> This is not a bug really.
>>>>>> It's possible to customize Serna view for each document 
>>>>>> separately. See documentation:
>>>>>>
>>>>>> "Syntext Serna 3.8 User's Guide" -> "Customizing Serna" -> 
>>>>>> "Making Customizations" -> "Serna View Customization" -> 
>>>>>> "Changing Serna View" -> "Serna GUI Layout Customization"
>>>>>>
>>>>>>
>>>>>> In your case we suggest you save view of the documents where 
>>>>>> docked "Insert Element" dialog is necessary. You should do the 
>>>>>> following:
>>>>>>  - open document
>>>>>>  - dock "Insert Element" dialog
>>>>>>  - click "Main menu" -> "View" -> "Save view..." menu item
>>>>>>  - click "Save" button in "Serna: Save view" dialog -> then 
>>>>>> "Insert Element" dialog will be docked for all documents opened 
>>>>>> with a particular template.
>>>>>>
>>>>>> For more information see Serna documentation:
>>>>>>
>>>>>> "Syntext Serna 3.8 User's Guide" -> "Customizing Serna" -> 
>>>>>> "Making Customizations" -> "Serna View Customization" -> "Saving 
>>>>>> Customized Serna View"
>>>>>>
>>>>>>
>>>>>>
>>>>>> Thank you.
>>>>>> Regards,
>>>>>> Nadia Sidorova.
>>>>>>
>>>>>>>
>>>>>>> cherdn@... wrote:
>>>>>>>>  Hello,
>>>>>>>>
>>>>>>>>  It's not an expected behavior, of course.
>>>>>>>>  The question is too complicated to be answered at once. Your 
>>>>>>>> inquiry has
>>>>>>>>  been
>>>>>>>>  forwarded to our engineers for working it out.
>>>>>>>>
>>>>>>>>  Thank you.
>>>>>>>>  Regards,
>>>>>>>>  Daria Chernova
>>>>>>>>
>>>>>>>>
>>>>>>>>  On Sun, 22 Jun 2008, Grzegorz Junka wrote:
>>>>>>>>
>>>>>>>> >  Hi,
>>>>>>>> >  I am using two monitors and Serna 4.0b version. Whenever I 
>>>>>>>> select any >  option
>>>>>>>> >  from Element menu (i.e. Insert Element, or Element 
>>>>>>>> Attributes) the window >  is
>>>>>>>> >  being opened on the other monitor than the Serna program 
>>>>>>>> itself (i.e. if >  Serna
>>>>>>>> >  is on monitor 1 these windows are being opened on monitor 
>>>>>>>> 2). It is not >  very
>>>>>>>> >  useful and rather annoying. I hope that feature is not an 
>>>>>>>> expected >  behavior?
>>>>>>>> >  Regards
>>>>>>>> >  Grzegorz Junka
>>>>>>>> > > > >  To unsubscribe send empty e-mail to: 
>>>>>>>> serna-users-unsubscribe@...
>>>>>>>> >
>>>>>>>
>>>>>>
>>>>>>
>>>>>
>>>>
>>>>
>>>
>>
>>
>