Re: [Serna] Serna 4.0b comment 1

Hello,

> Sorry, I couldn't retest it because my license for beta version has 
> expired.

You may work with Serna-4 using your purchased license (serial is 
874803805). It hasn't been expired yet.

> Regarding your steps, I was not randomly dragging and dropping 
> documents and editing them. After opening and closing few initial 
> documents (as described) I dropped two documents, then edited the 
> first one, saved, and then was continuously editing the second one for 
> a few hours. Then I tasked away to another application leaving Serna 
> for an hour or two in the background, and then started closing other 
> applications, and at the same time without activating Serna suddenly 
> pressed Save button on the task bar.

Unfortunately I didn't manage to reproduce the issue again.
We are working Serna-4 out hard now and we are planing to issue 
Serna-4.1b soon. As soon as it releases, can you please retest this crash.

> I was hoping that instead of trying to reproduce the crash you have a 
> way to log the crashlog from the application, to be able to find out 
> which function crashed and where. As you know random crashes depend on 
> many parameters and aren't easy to reproduce.

We use such mechanism for Serna-3.X. But this functionality hasn't 
existed for Serna-4 yet. We are working it out.
That's way I asked you about step-by-step description of reproducing the 
crash.

Thank you.
Regards,
Nadia Sidorova.

> Nadezhda Sidorova wrote:
>> Hello,
>>
>>> I was specifically referring to the crashlog, which probably was 
>>> saved somewhere as a result of the crash (and was sent to 
>>> Microsoft). I can give you information on what I was doing, but I am 
>>> afraid it may not help you a lot - random crashes tend to be random, 
>>> if you know what I mean.
>>>
>>> I don't know which templates I use. I just create default DITA 1.1 
>>> documents (these were two Concepts documents). I created these 
>>> documents in Serna, but then I closed them, opened some other 
>>> documents by dragging and dropping from Directory Opus (an explorer 
>>> replacement), and then I probably closed other opened documents or 
>>> just dropped these two. In both documents I had the Insert Elements 
>>> windows docked on the left (per your instructions given earlier). I 
>>> wasn't using any special commands. Just writing a new text and from 
>>> time to time insert new elements and eventually browse for files 
>>> referenced with xref. When I was editing that document I was using 
>>> elements like concept, conbody, dl, dlhead, dthd (some with ddhd and 
>>> some single dthd), dlentry, dt, dd, xref, p. What is interesting is 
>>> that the document has probably been saved just before the crash (I 
>>> don't have autosave switched on but haven't lost any recognizable 
>>> part of this document). It may be useful that at the moment of 
>>> saving Serna window wasn't active. I was closing other windows and 
>>> other programs and wanted to save the document in Serna and close it 
>>> too. So it is likely that I clicked Save button immediately after 
>>> closing another window and activated Serna window shortly before the 
>>> crash (It was a few days ago so I am not entirely sure how is it 
>>> exactly).
>>
>> Sorry for the delay in answering your letter.
>>
>> I tried to reproduce the problem with crash but I was failed.
>>
>> I did the following:
>> -create two DITA 1.1 Concept documents
>> -drap and drop some documents from external file browser to Serna
>> -edit some document (type text, insert elements including <xref>)
>> -save documents.
>>
>> Can you please provide me with some more details about this crash?
>>
>> Thank you.
>> Regards,
>> Nadia Sidorova.
>>
>>
>>>
>>> Nadezhda Sidorova wrote:
>>>> Hello,
>>>>
>>>>> That's no problem. I've observed one crash in version 4.0b. I had 
>>>>> two documents opened and I was editing one of them all the time. 
>>>>> After a few hours I wanted to save the document and exit the 
>>>>> application, but at the moment of saving the crash happened. I 
>>>>> sent a crash report but it probably went to Microsoft. Is there 
>>>>> any way I could obtain such crash and send it to you, and is it a 
>>>>> useful source of information for you?
>>>>
>>>> This information is useful for us but we need some more details 
>>>> about the issue.
>>>> Please, describe the problem step by step:
>>>> - which templates do you use?
>>>> - do you create or open document?
>>>> - which commands do you use while editing the document?
>>>>
>>>> Please give us as much information as possible.
>>>>
>>>> Thank you.
>>>> Regards,
>>>> Nadia Sidorova.
>>>>
>>>>> Nadezhda Sidorova wrote:
>>>>>> Hello,
>>>>>>
>>>>>>> Thank you for your help. That almost works fine, besides that 
>>>>>>> the "Insert Element" and "Attributes of <>" windows each are 
>>>>>>> being saved with the default size. When I resize the docking 
>>>>>>> panel and save again, and then reopen the document, the docking 
>>>>>>> panel restores with a default width, which additionally depends 
>>>>>>> on what windows are docked (i.e. the panel is wider with Insert 
>>>>>>> Element and Attributes of <> windows one on top of another, than 
>>>>>>> with only Insert Element). I am testing with 4.0b version. It is 
>>>>>>> not a big issue, however would be nice to be able to save the 
>>>>>>> size of docking panel too.
>>>>>>
>>>>>> Thank you for your bug-report. I've managed to reproduce the 
>>>>>> issue. It is submitted to the engineers.
>>>>>>
>>>>>> Thank you.
>>>>>> Regards,
>>>>>> Nadia Sidorova.
>>>>>>
>>>>>>
>>>>>>> Nadezhda Sidorova wrote:
>>>>>>>> Hello,
>>>>>>>>
>>>>>>>>> One more suggestion regarding the "Insert element" dialog. It 
>>>>>>>>> can be docked as the left panel in the application. But it is 
>>>>>>>>> actually docked only for the document, which was opened when 
>>>>>>>>> the dialog was docked. When more than one document are open 
>>>>>>>>> and user switches to another document, then the docked dialog 
>>>>>>>>> disappears. It is not only not very usable, but also looks 
>>>>>>>>> weird because the tabs panel with the list of documents is 
>>>>>>>>> actually to the right from that docked dialog, suggesting that 
>>>>>>>>> the dialog is docked for all documents, not just for one. If 
>>>>>>>>> it should be docked only for the current document, then these 
>>>>>>>>> tabs should be below both windows: Insert Element, and the 
>>>>>>>>> current document view.
>>>>>>>>>
>>>>>>>>> I think it might be useful to be able to switch the Insert 
>>>>>>>>> Element dialog as permanently docked somewhere in the 
>>>>>>>>> application (i.e. Option in View menu to show the window 
>>>>>>>>> regardless of documents open, and then remember where it has 
>>>>>>>>> been docked and leave it there for all documents - similarly 
>>>>>>>>> to how Toolbox and many other windows in MS VisualStudio).
>>>>>>>>
>>>>>>>> This is not a bug really.
>>>>>>>> It's possible to customize Serna view for each document 
>>>>>>>> separately. See documentation:
>>>>>>>>
>>>>>>>> "Syntext Serna 3.8 User's Guide" -> "Customizing Serna" -> 
>>>>>>>> "Making Customizations" -> "Serna View Customization" -> 
>>>>>>>> "Changing Serna View" -> "Serna GUI Layout Customization"
>>>>>>>>
>>>>>>>>
>>>>>>>> In your case we suggest you save view of the documents where 
>>>>>>>> docked "Insert Element" dialog is necessary. You should do the 
>>>>>>>> following:
>>>>>>>>  - open document
>>>>>>>>  - dock "Insert Element" dialog
>>>>>>>>  - click "Main menu" -> "View" -> "Save view..." menu item
>>>>>>>>  - click "Save" button in "Serna: Save view" dialog -> then 
>>>>>>>> "Insert Element" dialog will be docked for all documents opened 
>>>>>>>> with a particular template.
>>>>>>>>
>>>>>>>> For more information see Serna documentation:
>>>>>>>>
>>>>>>>> "Syntext Serna 3.8 User's Guide" -> "Customizing Serna" -> 
>>>>>>>> "Making Customizations" -> "Serna View Customization" -> 
>>>>>>>> "Saving Customized Serna View"
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Thank you.
>>>>>>>> Regards,
>>>>>>>> Nadia Sidorova.
>>>>>>>>
>>>>>>>>>
>>>>>>>>> cherdn@... wrote:
>>>>>>>>>>  Hello,
>>>>>>>>>>
>>>>>>>>>>  It's not an expected behavior, of course.
>>>>>>>>>>  The question is too complicated to be answered at once. Your 
>>>>>>>>>> inquiry has
>>>>>>>>>>  been
>>>>>>>>>>  forwarded to our engineers for working it out.
>>>>>>>>>>
>>>>>>>>>>  Thank you.
>>>>>>>>>>  Regards,
>>>>>>>>>>  Daria Chernova
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>  On Sun, 22 Jun 2008, Grzegorz Junka wrote:
>>>>>>>>>>
>>>>>>>>>> >  Hi,
>>>>>>>>>> >  I am using two monitors and Serna 4.0b version. Whenever I 
>>>>>>>>>> select any >  option
>>>>>>>>>> >  from Element menu (i.e. Insert Element, or Element 
>>>>>>>>>> Attributes) the window >  is
>>>>>>>>>> >  being opened on the other monitor than the Serna program 
>>>>>>>>>> itself (i.e. if >  Serna
>>>>>>>>>> >  is on monitor 1 these windows are being opened on monitor 
>>>>>>>>>> 2). It is not >  very
>>>>>>>>>> >  useful and rather annoying. I hope that feature is not an 
>>>>>>>>>> expected >  behavior?
>>>>>>>>>> >  Regards
>>>>>>>>>> >  Grzegorz Junka
>>>>>>>>>> > > > >  To unsubscribe send empty e-mail to: 
>>>>>>>>>> serna-users-unsubscribe@...
>>>>>>>>>> >
>>>>>>>>>
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