support problem

Hi,

Not much has happened in the past months but now a change will happen
one way or the other.

As you are probably well aware, the volunteer team is often not much
more than just me myself and I. And I am going to quit as well.

I think the council should decide how to continue with support, but
of course I will not participate as a council member in that discussion.

There are too much posts to the RT system which fall in one or more
of the following categories:

* a duplicate of a post to spf-help
* a disgruntled person wishing to vent his/her anger
* a lazy person which just copies the message and demands an explanation
* spam

Sorry, but I cannot cope with this anymore.

I see three possible scenarios:

1: forget about RT (or alike) and let people post to spf-help
2: continue with RT (or alike) but with different people. If this is the
   way to go, ensure that a backlog of +2weeks does not occur anymore
3: let me continue but for a small fee to set my mind at ease.

Let me explain #3: I think this will overcome many of the problems I
encounter.  For all four categories I mentioned I can live with it if
they pay for the right to be annoying.  Not that I expect many tickets
to be opened, in fact I rely on that.

Don't get me wrong: there are many questions asked which do not fall
in these categories. The fee should be low enough not to be a problem
for those who want to ask a question in private. Then again the fee
should be high enough so that people will think twice before posting.

It currently is not an option to ask Koen to change the RT setup. And
since I am, most of the time, the only volunteer, I think it is okay
when I come up with a completely different way of providing support,
provided of course that this is the way to go.

Alex
P.S.
I will continue as before during the remainder of 2007.

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