Re: Usage

> Hi Rob,
> 
> The great usage debate...  
> 
> I'm on Xtra JetStart128k and have been checking my usage from time to time.
> 
> So far I find that it seems to run 2 days behind and not 2 hours as published 
> in the glossy user guide they sent me a week after I was connected (no much 
> help by that time - but it looks very impressive!)
> 
> I have followed this type of debate for 3 years on an Australian forum - 
> ww.whirlpool.net.au 
> 
> Telstra BigPond (the Aus equivalient of Xtra - the biggest) have the same 
> sort of problems.
> 
> Every time you spot a problem you should call up billing, question it and 
> make sure they put a note on your account to that effect (you should keep a 
> diary and call up from time to time just to check the notes are right - you 
> have that right under the 1993 privacy act).
> 
> By doing this you are effectivly proving that their billing systems are not 
> up to scratch and the accuracy is questionable.
> 
> I'm not 100% sure about NZ law but I suspect you'd find that they can't hold 
> you to a bill if the accounting system can be shown to be faulty.
> 
> This article is quite interesting - http://whirlpool.net.au/article.cfm/1213

Once upon a time, many moons ago, I had a disputed account with Telecom
over an Xtra account.  I showed that their logs had me logged in twice in about
three different periods over the 10 months in dispute.  I also showed that they
had me making toll calls from that same line while I was connected to the 
Internet.  I showed that they had me connected when I was also connected to
another ISP at the same time.  This was not the issue I had with the account
but it did help to encourage them to wipe the account as they could not use
it to prove anything other than how inaccurate it was.

During the investigation into this they picked up a billing error in my favour.
They had charged our ISDN line to my home account and had reversed all but 
$700 on that account.

They dropped the account as we both agreed that it was too much work to 
check up on what was the true position and therefore who owed who what.
We both felt that the difference was most likely to be $200 but were not
sure in whose favour it was.  The disputed amount was over $2,000.

Chrissy.
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